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CellAmericas Enterprises Inc. .: Return Policy
Return Policy |
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At CellAmericas Enterprises, we make it easy to return a product to us if you are not 100% satisfied!
The following steps must be followed to ensure that your return is handled properly.
Within 30 days of receipt of your order, you may return any merchandise in its original condition and packaging for a refund less shipping and handling charges and credit card processing or PayPal fees.
Please note that we will refund the original shipping cost only if:
the merchandise you received was the result of an error on our part and was not what you ordered or
after inspection, the product appears to be defective.
In both cases replacement merchandise will be shipped promptly upon inspection and without any additional handling or shipping charges.
Are there any exceptions?
We do not accept returns of any merchandise that has visible signs of abuse, misuse or user damage.
Clearance products cannot be returned except if, after our inspection, the product proves to be defective.
If you purchased the wrong item without consulting our technical staff first, OR if you changed your mnd after you received the shipment, you MAY be subject to a 20% re-stocking fee.
How do I return an item?
You must get a Return Authorizatin Number (RMA) from CellAmericas in order to return any merchandise. Please complete the following form to receive your RMA.
IF YOU RETURN ANY MERCHANDISE WITHOUT AN RMA, IT WILL BE REFUSED AND RETURNED TO YOU.
Click here to download the Return Merchandise Authorization Form.
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